How To Place An Order

Our Process: From Order to Delivery

At Stone Galleria, we prioritize quality and transparency every step of the way. Here’s how we ensure a seamless experience from placing the order to receiving your slabs.

1
Initial Inquiry

Contact us & share the type of stone, colour(s), sizes, thickness, quantity, finish, or any customisation you need. We'll schedule a personal call to understand your project needs and help you select the right stone.

2
Order Confirmation

You'll receive a detailed quotation covering packing, loading, shipping, insurance, etc. After you approve it, we’ll send an official order confirmation with delivery timeline and payment terms.

3
Order Processing

A deposit initiates your order. We check material availability or plan production. If processing is needed, we schedule block sourcing, cutting, and finishing as per your specs.

4
Production and Quality Control

We cut and finish slabs per your requirements—polished, honed, etc. Each slab goes through a quality check to ensure structural integrity, correct thickness, and colour consistency.

5
Personal or Third-Party Inspection

You can inspect the slabs at our factory or request a third-party inspection. After your approval, we proceed with final packaging. Remaining balance (if any) is collected post-inspection.

6
Packaging and Labeling

Slabs are packed securely using foam and wooden crates (if required). Each lot is clearly labeled with order number, slab dimensions, and other essential details for tracking.

7
Shipping and Logistics

After packing, we confirm shipping details and provide tracking information (if applicable). Our logistics team coordinates everything for smooth dispatch.

8
Delivery

Slabs are delivered on time and in perfect condition. Upon arrival, please inspect your order. If there's any issue, we’re ready to help resolve it promptly.

9
Post-Delivery Follow-Up

We follow up to ensure you're fully satisfied. If there's anything further you need—more slabs, guidance, or future orders—our support team is here for you.

Our Accreditations And Recognitions

ISO Certificate
Quality Control
CE Logo
Granite Association
Full Certificate

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