Shipping & Delivery Policy
Domestic Shipping & Delivery Policy (Within India)
Last Updated On: October 23, 2025
At Stone Galleria LLP, we deliver natural stone products safely and efficiently to customers across India through reliable logistics partners. This policy outlines our standard domestic shipping practices, delivery timelines, packaging approach (see granite packaging), tracking process, and buyer responsibilities. granite packaging
Delivery available across India. All freight rates are quoted and billed in Indian Rupees (INR).
Our deliveries are handled through trusted logistics networks, including road and container transportation.
For more details about our logistics operations, please visit: Stone Transportation. Stone Transportation
Our deliveries are handled through trusted logistics networks, including road and container transportation.
For more details about our logistics operations, please visit: Stone Transportation. Stone Transportation
Each order undergoes a detailed verification and processing stage before dispatch.
To understand how orders are placed, verified, and confirmed, please review our complete Order Process.
Processing is initiated only after order confirmation and customer approval of specifications.
Handling time (order preparation and verification) typically ranges from 3 to 15 business days. Order Process
To understand how orders are placed, verified, and confirmed, please review our complete Order Process.
Processing is initiated only after order confirmation and customer approval of specifications.
Handling time (order preparation and verification) typically ranges from 3 to 15 business days. Order Process
Delivery timelines vary based on distance, order size, and location:
- Metro Cities: Typically 4–5 business days
- Other Locations: Typically 5–10 business days
Delivery timelines are calculated from the date of dispatch.
Total delivery time = Handling time + Transit time.
Note: The aforementioned timeframe is an estimate and may change depending on the actual situation.
- Metro Cities: Typically 4–5 business days
- Other Locations: Typically 5–10 business days
Delivery timelines are calculated from the date of dispatch.
Total delivery time = Handling time + Transit time.
Note: The aforementioned timeframe is an estimate and may change depending on the actual situation.
Products are transported directly from our factory or warehouse to your site using:
- Truck delivery for inland routes
- Container transport for coastal or port-based towns wherever economically viable
Currently, part shipment is not available. We are working towards offering split deliveries in the near future.
- Truck delivery for inland routes
- Container transport for coastal or port-based towns wherever economically viable
Currently, part shipment is not available. We are working towards offering split deliveries in the near future.
Shipping is charged based on actual transport cost calculated from total shipment weight (in tons) and delivery distance.
Total Freight = Weight (in tons) × Freight Rate (INR per ton)
We charge our customers exactly what we pay for shipping with common carriers.
Freight rates are quoted at actuals during order confirmation.
Customers may also arrange their own transportation—in such cases, we will share transporter contact details upon request.
No additional convenience, packaging, or handling fees are charged beyond the quoted freight cost.
Total Freight = Weight (in tons) × Freight Rate (INR per ton)
We charge our customers exactly what we pay for shipping with common carriers.
Freight rates are quoted at actuals during order confirmation.
Customers may also arrange their own transportation—in such cases, we will share transporter contact details upon request.
No additional convenience, packaging, or handling fees are charged beyond the quoted freight cost.
All stone products are safely packed and loaded at our dispatch location following strict handling guidelines to minimize damage.
Learn more about our Packing Methods to understand how we protect your materials during transit.
At the site location, unloading and handling are the buyer’s responsibility.
Learn more about our Packing Methods to understand how we protect your materials during transit.
At the site location, unloading and handling are the buyer’s responsibility.
Transit insurance can be arranged on request prior to dispatch for high-value or large consignments.
Once dispatched, shipment details and tracking updates will be shared via email/WhatsApp.
For any shipment-related queries, please contact our support team at info@stonegalleria.in.
For any shipment-related queries, please contact our support team at info@stonegalleria.in.
Customers are advised to inspect delivered products upon arrival.
Any visible damage must be reported immediately to the transporter at the time of delivery and noted on the delivery receipt.
Claims for transit damage should be raised within 24 hours of delivery for timely resolution.
Any visible damage must be reported immediately to the transporter at the time of delivery and noted on the delivery receipt.
Claims for transit damage should be raised within 24 hours of delivery for timely resolution.
To ensure the safe unloading and installation of stone slabs and tiles, please follow these important guidelines:
- Use proper handling equipment such as cranes, forklifts, or slab lifters to unload the material safely. Avoid manual handling wherever possible due to the heavy weight of natural stone.
- Always keep slabs in an upright position on sturdy A-frames or slab stands after unloading.
- Do not lean slabs directly against walls or unstable surfaces, as the weight can cause breakage or serious accidents.
- Inspect all slabs and tiles upon delivery before signing off with the transporter. Report any visible damage immediately.
- Ensure the storage area is level and dry, and protected from mud, water, or chemical exposure.
- Use proper handling equipment such as cranes, forklifts, or slab lifters to unload the material safely. Avoid manual handling wherever possible due to the heavy weight of natural stone.
- Always keep slabs in an upright position on sturdy A-frames or slab stands after unloading.
- Do not lean slabs directly against walls or unstable surfaces, as the weight can cause breakage or serious accidents.
- Inspect all slabs and tiles upon delivery before signing off with the transporter. Report any visible damage immediately.
- Ensure the storage area is level and dry, and protected from mud, water, or chemical exposure.
For any questions or support regarding your shipment or delivery, please contact:
Email: info@stonegalleria.in
Phone: +91 9145850909
Our logistics support team is available to assist with shipping quotes, delivery timelines, and carrier coordination.
Email: info@stonegalleria.in
Phone: +91 9145850909
Our logistics support team is available to assist with shipping quotes, delivery timelines, and carrier coordination.
We reserve the right to change the delivery terms and conditions without prior notice.
In the event of force majeure, such as natural disasters, severe weather conditions, or other events beyond our control, delivery may be delayed.
If you have any further questions regarding product delivery, please contact us through the channels listed above. The Stone Galleria team is pleased to assist you.
In the event of force majeure, such as natural disasters, severe weather conditions, or other events beyond our control, delivery may be delayed.
If you have any further questions regarding product delivery, please contact us through the channels listed above. The Stone Galleria team is pleased to assist you.
International Shipping & Delivery Policy (Exports)
Last Update Date: October 23, 2025
At Stone Galleria LLP, we export Indian natural stone products to clients worldwide. Our international shipping operations are designed to ensure safe transit, clear customs handling, and timely delivery to your destination.
This policy outlines our global shipping practices, lead times, packaging process, freight calculation, and buyer guidelines.
We export across major international markets including North America, Europe, the Middle East, Africa, Asia-Pacific, and Australia.
If your country or port is not listed on our regular routes, please contact our export team for a custom quotation.
All international shipments are billed in United States Dollars (USD) or Indian Rupees (INR) as per buyer preference.
For inland logistics before or after port shipment, please let us know upfront.
Please go through our Stone Transportation page.
Stone Transportation
If your country or port is not listed on our regular routes, please contact our export team for a custom quotation.
All international shipments are billed in United States Dollars (USD) or Indian Rupees (INR) as per buyer preference.
For inland logistics before or after port shipment, please let us know upfront.
Please go through our Stone Transportation page.
Stone Transportation
Each export order is verified, documented, and packed before shipment.
Processing begins after Proforma Invoice (PI) acceptance and advance payment confirmation.
Handling time (lead time) typically ranges from 7 to 20 business days depending on order size, custom processing, and container planning.
For the full workflow, see our Order Process page.
Order Process
Processing begins after Proforma Invoice (PI) acceptance and advance payment confirmation.
Handling time (lead time) typically ranges from 7 to 20 business days depending on order size, custom processing, and container planning.
For the full workflow, see our Order Process page.
Order Process
Typical sea-freight transit times from India:
Middle East: 10-15 days
Europe: 20-25 days
North America: 25-35 days
Asia-Pacific: 15-25 days
Africa: 20-30 days
Total delivery time = Handling time + Transit time + Customs clearance.
Vessel schedules are managed by carriers and may vary.
Middle East: 10-15 days
Europe: 20-25 days
North America: 25-35 days
Asia-Pacific: 15-25 days
Africa: 20-30 days
Total delivery time = Handling time + Transit time + Customs clearance.
Vessel schedules are managed by carriers and may vary.
Shipments move via sea containers (FCL/LCL) with trusted lines from key ports such as Mundra.
Inland container transport from factory to port is coordinated by our team.
We can ship under CIF, FOB, CFR, or Ex-Works terms as agreed with the buyer.
Inland container transport from factory to port is coordinated by our team.
We can ship under CIF, FOB, CFR, or Ex-Works terms as agreed with the buyer.
Freight is calculated based on Incoterm (FOB/CIF/CFR) and destination port.
Quotes reflect actual carrier charges with no hidden markups.
Local taxes, customs duties, or port fees at destination are excluded and borne by the consignee.
Buyers may nominate their own forwarder; our dispatch team will coordinate loading and documents.
Quotes reflect actual carrier charges with no hidden markups.
Local taxes, customs duties, or port fees at destination are excluded and borne by the consignee.
Buyers may nominate their own forwarder; our dispatch team will coordinate loading and documents.
Export consignments are packed by trained teams using fumigated wooden crates, waterproof lamination, foam protection, and secure A-frame bracing.
Packing lists and weight certificates are shared after loading.
See our granite packaging guide for visuals.
Granite Packaging
Packing lists and weight certificates are shared after loading.
See our granite packaging guide for visuals.
Granite Packaging
Comprehensive marine cargo insurance can be arranged on request before dispatch confirmation.
Recommended for high-value or long-distance shipments.
Recommended for high-value or long-distance shipments.
Once booked, tracking details (Bill of Lading or AWB plus vessel schedule) are shared via email.
Real-time links let you monitor the consignment through the carrier portal.
All export documents (invoice, packing list, BL, Form-A, COA) are shared digitally for clearance preparation.
Real-time links let you monitor the consignment through the carrier portal.
All export documents (invoice, packing list, BL, Form-A, COA) are shared digitally for clearance preparation.
Delays from port congestion, customs, or weather can occur and are beyond our control.
A transit damage allowance for stone (approx. 2-5%) applies globally. Inspect material on receipt and report claims within 48 hours.
A transit damage allowance for stone (approx. 2-5%) applies globally. Inspect material on receipt and report claims within 48 hours.
Arrange cranes or forklifts for container unloading.
Store slabs upright on A-frames or stands; avoid direct contact with soil or damp areas.
Inspect goods before signing delivery documents.
For detailed handling tips, refer to the domestic section.
Store slabs upright on A-frames or stands; avoid direct contact with soil or damp areas.
Inspect goods before signing delivery documents.
For detailed handling tips, refer to the domestic section.
International returns are not accepted once goods leave the factory.
In rare cases of verified damage or incorrect dispatch, claims are reviewed per our Return and Exchange Policy.
Return and Exchange Policy
In rare cases of verified damage or incorrect dispatch, claims are reviewed per our Return and Exchange Policy.
Return and Exchange Policy
Email: exports@stonegalleria.in
Phone/WhatsApp: +91 9145850909
Our export logistics team assists with freight quotes, container booking, insurance, and document status updates.
Phone/WhatsApp: +91 9145850909
Our export logistics team assists with freight quotes, container booking, insurance, and document status updates.
FAQ About Stone Galleria’s Shipping and Delivery
Why don't you provide free shipping?
Natural stone slabs and tiles are extremely heavy and require specialized logistics. Shipping costs are calculated separately based on order size, weight, and destination. We prefer transparent pricing rather than inflating product rates.
Can I arrange my own transport?
Yes, you are welcome to arrange your own transport or logistics service for pickup from our factory, especially for bulk orders or repeat shipments.
Do you provide insurance for shipments?
Yes. Insurance is optional but highly recommended—especially for long-distance or export shipments—to cover damage or loss during transit.
Can you deliver directly to my project site or warehouse?
Yes, we can deliver to your site or warehouse depending on accessibility and vehicle entry permissions. Please inform us at the time of order.
Do you provide unloading support?
No. We do not provide unloading services at the delivery site. Our responsibility ends once the material is safely loaded and dispatched from our factory.
Do you provide Cash on Delivery (COD)?
No, we do not offer Cash on Delivery. All orders are processed and dispatched only after receiving 100% payment in advance.
Why don't you offer Cash on Delivery (COD)?
Stone shipments use dedicated trucks or containers; freight costs—plus return charges in case of non-acceptance—often exceed the product value. We therefore ship only after full payment to keep deliveries smooth and cost-effective.